Due to hygiene and safety considerations, non-seamless products are not eligible for return, exchange, or refund.

Customers are therefore advised to carefully review the product description, size chart, colour, fit information, and other product details before placing an order.

As per our applicable product policy, non-seamless products will remain non-returnable even in cases involving product-related issues, unless otherwise expressly communicated by Delicate Darling.

How to Request a Return

To request a return for an eligible product:

1. Contact Delicate Darling within 7 days of receiving your order.
2. Share your order details and the reason for the return.
3. If required, provide clear photographs or other information regarding the product.
4. Our team will review your request and confirm whether the product is eligible for return.
5. Once approved, return instructions will be shared with you.

Please do not send any product back without receiving return approval or instructions from Delicate Darling.

Return Pickup

Where reverse pickup service is available, we may arrange collection of the approved return from the customer’s location.

Availability of reverse pickup may depend on the customer’s PIN code and the services provided by our logistics partners.

If reverse pickup is unavailable for a particular location, the customer may be provided with alternative return instructions.

Returned products must be securely packed to prevent damage during transit.

Quality Check

All returned products are subject to a quality and hygiene inspection after they are received by Delicate Darling.

The return will be accepted only if the product meets all applicable return conditions.

A refund or exchange may be declined if the product:

• Has been worn or used
• Has been washed
• Has stains, marks, odour, or signs of use
• Is missing original tags or packaging
• Has been damaged or altered
• Fails the hygiene or quality inspection
• Does not otherwise meet the eligibility requirements of this Policy

Refunds

Once an eligible returned product has been received and successfully passes our quality inspection, the refund process will be initiated.

Refund Method

Approved refunds will be processed to the original payment method used while placing the order.

Depending on the original payment method, this may include:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Digital Wallet
• Other supported prepaid payment methods

For eligible Cash on Delivery orders, refund instructions and the appropriate refund method will be communicated to the customer.

Refund Processing Time

Once the return has been approved after quality inspection, refunds may take approximately 10–15 business days to be processed and reflected in the customer’s account.

The actual time taken for the refund to appear may vary depending on the customer’s bank, card issuer, payment gateway, or financial institution.

Partial Returns

If an order contains multiple eligible products, customers may request a return for one or more eligible items, subject to the return conditions mentioned in this Policy.

Products classified as non-returnable will remain ineligible even when they are part of an order containing returnable products.

Offers, Discounts & Promotional Purchases

If a product was purchased using a promotional offer, discount, coupon, or other special pricing, the refund amount will generally be based on the actual amount paid for the returned product.

Any promotional benefit associated with the original order may be recalculated where applicable.

Offers that have expired by the time a return is completed may not be available again.

Cancellation Policy

Changed your mind after placing an order?

You may request cancellation before your order has been shipped or dispatched.

Once an order has been shipped or handed over to our delivery partner, cancellation will no longer be possible.

After dispatch, any request relating to the product will be handled according to the eligibility requirements of this Return & Cancellation Policy.

Cancellation Refunds

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

Refunds may take approximately 10–15 business days, depending on the payment provider, bank, or financial institution.

For Cash on Delivery orders cancelled before dispatch, no payment refund will ordinarily be required if no payment has been collected.

Important Conditions

• Return requests must be raised within 7 days of delivery.
• Only eligible seamless products can be returned or exchanged.
• Returned products must remain unused, unworn, unwashed, and in their original condition.
• Original packaging, tags, and labels must be retained.
• Products that fail our quality or hygiene inspection will not qualify for a refund or exchange.
• Non-seamless and other hygiene-sensitive products are non-returnable.
• Refunds will be made through the original payment method, subject to applicable payment procedures.
• Cancellation is available only before an order is shipped or dispatched.
• Delicate Darling reserves the right to reject requests that do not comply with this Policy.

Contact Us

For any questions, return requests, cancellation requests, or refund-related assistance, please contact us:

Delicate Darling
Location: Mumbai, Maharashtra, India
Email: hello@delicatedarling.in