Order Processing

Order Confirmation

Once you successfully place an order through our Website, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

Please review your order information carefully, including:

• Product
• Size
• Colour
• Quantity
• Shipping address
• Contact information
• Payment details

If you notice an error, please contact us as soon as possible before the order is dispatched.

Order Verification

Certain orders may require additional verification before processing, particularly in cases involving:

• Payment verification
• Cash on Delivery orders
• Incorrect or incomplete customer information
• Unusual or suspicious order activity
• Address or PIN code verification

Delicate Darling reserves the right to temporarily hold, delay, or cancel an order where verification cannot be completed successfully.

Estimated Delivery Time

Order processing and delivery timelines depend primarily on the customer’s delivery PIN code, courier availability, and location.

Most orders are expected to be processed and delivered in approximately 4–5 business days.

Please note that this is an estimated timeframe and not a guaranteed delivery commitment.

The estimated delivery timeline applicable to your location may also be displayed or communicated during the ordering process.

Possible Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Bad weather
• Natural disasters
• Floods or other environmental conditions
• Strikes or transportation disruptions
• Government restrictions
• Public holidays
• Operational or logistics issues
• Courier delays
• Remote or non-serviceable locations
• Incorrect or incomplete delivery information
• High order volumes
• Other unforeseen circumstances

Delicate Darling will make reasonable efforts to assist customers in such cases; however, estimated delivery dates may change depending on courier and operational conditions.

Delivery to Remote Locations

Deliveries to certain remote areas, villages, towns, or limited-service PIN codes may take longer than the general estimated delivery timeframe.

Delivery availability and timelines are dependent on the services provided by our courier and logistics partners.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and serviceable locations.

COD orders may be subject to applicable COD charges or conditions, which may be displayed during checkout before the order is confirmed.

COD availability may depend on:

• Delivery PIN code
• Order value
• Courier availability
• Previous order history
• Other operational considerations

Delicate Darling reserves the right to restrict or disable COD for certain orders or locations where necessary.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered:

• Email address
• Mobile number
• SMS
• WhatsApp
• Customer account

Where tracking is available, you can use the provided tracking information to check the status of your shipment.

Tracking updates are provided by the courier partner and may occasionally take time to appear or update.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Please ensure that the following information is correct:

• Recipient name
• Complete address
• PIN code
• Mobile number
• Landmark, if applicable

Delicate Darling may not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated customer information.

If you notice an error in your address, please contact us immediately. Address modifications may only be possible before the order is shipped or dispatched.

Delivery Attempts

Our courier partner may make one or more delivery attempts depending on their applicable delivery process.

Customers are requested to ensure that someone is available at the provided delivery address and that the registered contact number remains reachable.

If delivery fails repeatedly due to the customer being unavailable, providing an incorrect address, refusing the shipment, or other customer-related reasons, the parcel may be returned to us.

Any re-shipping arrangements, where available, may be subject to applicable conditions or charges.

Multiple Products in One Order

If your order contains multiple products, the products may occasionally be shipped:

• Together in one shipment, or
• Separately in multiple shipments

This may depend on product availability, warehouse operations, and logistics requirements.

If products are shipped separately, you may receive separate tracking details for each shipment.

Lost Shipments

If your order does not arrive within a reasonable period beyond the estimated delivery timeline, please contact us at hello@delicatedarling.in.

We will coordinate with the courier partner to investigate the shipment status.

If the shipment is officially confirmed as lost in transit, Delicate Darling will review the matter and provide an appropriate resolution in accordance with the applicable order and refund terms.

Damaged Packages

If you receive a package that appears visibly damaged, opened, tampered with, or compromised during transit, we recommend documenting the condition of the parcel before opening it.

Where possible, please take clear photographs or a video of:

• The outer package
• Shipping label
• Damaged or tampered packaging
• Product received

Please contact us promptly at hello@delicatedarling.in with your order information and supporting evidence.

Any eligibility for a return, refund, or other resolution will be determined in accordance with our applicable Return & Cancellation Policy and the product category involved.

Order Cancellation Before Shipping

Customers may request cancellation of an order before it has been shipped or dispatched.

Once an order has been dispatched, it can no longer be cancelled and will be handled in accordance with the applicable Return & Cancellation Policy.

For prepaid orders successfully cancelled before dispatch, eligible refunds will be processed to the original payment method.

Failed or Returned Deliveries

If an order is returned to Delicate Darling because of:

• Incorrect or incomplete address
• Customer unavailability
• Refusal to accept delivery
• Repeated failed delivery attempts
• Unreachable contact number
• Other customer-related delivery issues

we may contact the customer regarding the next available steps.

Re-dispatch, where offered, may be subject to applicable logistics or handling charges.

Changes to This Shipping Policy

Delicate Darling reserves the right to update, revise, or modify this Shipping Policy from time to time to reflect changes in shipping practices, courier arrangements, Website operations, business requirements, or applicable regulations.

Any updated version of this Policy will be published on our Website with a revised “Last Updated” date.

We recommend reviewing this Policy periodically for the latest shipping information.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Delicate Darling
Location: Mumbai, Maharashtra, India
Email: hello@delicatedarling.in

Last Updated: 27.08.2026